The Senior Shift Leader is responsible for managing the shift in the absence of the Facility Manager or Assistant Manager by providing prompt, efficient, effective, safe and courteous quality service to the customer. These objectives are obtained through quality customer service, merchandise handling, cleaning & maintenance, safety and security, and other general duties as assigned. This is an hourly non- exempt (full or part-time) position reporting directly to the Facility Manager.
Principle Job Duties
Responsibilities include the following: (Other duties may be assigned.)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Essential functions are fundamental job duties that an employee must be willing and able to perform with or without reasonable accommodation. Due to the small number of employees on duty, frequently one working alone and the substantial repetitiveness of most duties, the full description of duties are required in the course of a typical work shift. For these reasons, all of the duties and functions are considered essential to each individual position.
Education and Experience
High school diploma or general education degree (GED) is preferred, or equivalent experience. Previous customer service experience desired; basic computer skills required.
*A valid drivers license is required to perform banking responsibilities and to conduct competitor surveys. Employees are subject to motor vehicle checks in accordance with Company policy if required to drive for the Company. Reliable transportation and automobile insurance is required.
Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before customers and employees.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and stoop, kneel, or crouch when stocking and cleaning shelves. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.