Sunoco LP

Restaurant Shift Lead

Requisition ID
2016-43428
Category
Customer Service/Support

Overview

The Shift Leader is responsible for managing the shift in the absence of the Facility Manager or Assistant Manager by providing prompt, efficient, effective, safe and courteous quality service to the customer. These objectives are obtained through quality customer service, merchandise handling, cleaning & maintenance, safety and security, and other general duties as assigned. This is an hourly non-exempt (full or part-time) position reporting directly to the Facility Manager.

Responsibilities

Principle Job Duties

 

Responsibilities include the following: (Other duties may be assigned.)

  • Providing excellent customer service
  • Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401-09)
  • Using suggestive selling techniques
  • Ability to delegate duties at the direction of management personnel
  • Assist in the training/development of new hires; act as employee mentor
  • Ability to assume general control of shift at the delegation of management
  • Assisting with DSR by only preparing shift reports and other reports required by management
  • Assist with ordering, checking vendors
  • Reacting to and reporting customer complaints tactfully and promptly
  • Following Company policy and procedure and all laws governing beverage and tobacco sales
  • Performing service transactions in accordance with Company policy such as alcoholic beverage and tobacco sales; lottery sales and redemptions; vendor coupon redemptions; Company approved credit card charges,
  • Following all credit card, money order and check cashing policies
  • Following all Company policies related to safety & security and EEO
  • Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
  • Preparing required accident/incident reports; immediately reporting such activity to management     
  • Operating cash register and all point-of-sale equipment efficiently
  • Reporting to work on time and when needed; adjusting work schedule as requested by management
  • Working flexible hours and performing as a team member
  • Following policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors and customers
  • Safeguarding cash and merchandise; follow Company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
  • Following proper cash handling procedures in accordance with Company policy
  • Cleaning shelves, drives, dispensers, rest rooms, store interior and other designated areas
  • Building and taking down displays
  • Pricing, stocking and , rotating and counting merchandise
  • Complete required cycle
  • Working under the direction of the Item Level Inventory Specialist assist with inventory audits
  • Assisting management in maintaining building, equipment and grounds

 

Qualifications

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

Essential functions are fundamental job duties that an employee must be willing and able to perform with or without reasonable accommodation. Due to the small number of employees on duty, frequently one working alone and the substantial repetitiveness of most duties, the full description of duties are required in the course of a typical work shift. For these reasons, all of the duties and functions are considered essential to each individual position.

 

Education and Experience

 

High school diploma or general education degree (GED) is preferred, or equivalent experience. Previous customer service experience desired; basic computer skills required.

 

Language Skills

 

Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before customers and employees.

 

Mathematical Skills

 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

 

Physical Demands

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and stoop, kneel, or crouch when stocking and cleaning shelves. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.

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