Sunoco LP

  • Fuel Attendant

    Requisition ID
    Customer Service/Support
  • Overview

    Fuel Attendant is responsible for providing prompt, efficient, effective, safe and courteous quality service to all customers. These objectives are obtained through quality customer service, merchandise handling, cleaning, maintenance, safety, security and other general duties as assigned.  This is an hourly non-exempt (full or part-time) position reporting directly to the General Manager.


    Principle Job Duties/Essential Functions

    Responsibilities include the following:  (Other duties may be assigned.)


    • Providing prompt and courteous customer service
    • Maintaining a neat personal appearance in accordance with Company Uniform and Personal Appearance Policy (See Policy HR401-09)
    • Reacting to and reporting customer complaints tactfully and promptly
    • Providing assistance to customers by filling gas tanks, washing windshields and checking engine oil and washer fluid
    • Following all credit card, money order and check cashing policies
    • Following all Company policies related to safety & security and EEO
    • Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
    • Preparing required accident/incident reports; immediately reporting such activity to the management
    • Preparing shift reports and other reports required by management
    • Reporting to work on time and when needed; adjusting work schedule as requested by management
    • Working flexible hours and performing as a team member
    • Following policies and procedures established to prevent loss of cash and merchandise due to actions by employees, vendors and customers
    • Safeguarding cash and merchandise; follow Company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
    • Following proper cash handling procedures in accordance with Company policies
    • Keeping gas islands clean
    • Ensure proper fuel is dispensed into customer vehicle according to vehicle’s manufacturer specifications



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    Essential functions are fundamental job duties that an employee must be willing and able to perform with or without reasonable accommodation. Due to the small number of employees on duty, frequently one working alone and the substantial repetitiveness of most duties, the full description of duties are required in the course of a typical work shift. For these reasons, all of the duties and functions are considered essential to each individual position.

    Education and Experience

    High school diploma or general education degree (GED) is preferred or equivalent experience.


    Language Skills

    Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and to speak effectively before customers and employees.


    Mathematical Skills

    Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, stoop, kneel or crouch when stocking and cleaning. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.

    Working Conditions

    Outside (conditions include exposure to inclement weather, dust, fumes, etc.). Essential equipment used: gas and diesel pumps, credit card machine, cash register, cones, flashlights, flares, hand truck, squeeze clipboard, pen and pencil, floor jack, lug wrench, 2-way radio or other communication devices.


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